Nova One
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused,
with tags, and in its original packaging. You will also need proof of purchase.
To start a return, contact support for the return process. Please note that we do not provide a return shipping
label; the return shipping cost must be covered by the customer. Items returned without contacting us first
will not be accepted.
Damaged or incorrect orders:
Please inspect your order upon delivery and contact us immediately if the item is damaged, defective,
or incorrect so that we can evaluate the issue and make it right.
Non-returnable items include:
- Perishable goods
- Custom or personalized products
- Personal care items
- Gift cards
- Final sale items
Exchanges:
To receive another item, please return your original order and place a separate new order.
Refunds:
Once we receive and inspect your return, approved refunds will be issued to the original payment method
within 10 business days. If more than 15 business days have passed, contact us at:
contact@vuzonova.com